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Customer Service

Shipping and Handling

Orders placed on tan-gan.com are processed Monday-Friday 9am to 3 pm GMT/UTC + 08:00 hours (excluding major holidays) and are shipped within 3-5 business days from when the order was placed, pending payment authorization and verification.

Shipping costs are based the location of your shipping address and total weight of your order. Your total shipping charges will automatically compute during checkout prior to the completion of your order. All shipping methods allow packages to be tracked online.

When can you track your order?

At our warehouse, tracking numbers are assigned, when applicable, to packages immediately and generally appear on our website along with your order information. However, it may take up to 48 hours before the package is checked into the carrier's tracking system. Even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours.